The CEO of the North American multinational discussed the company’s operations, female participation in leadership roles, and her relationship with her partner and brother, Tobias Aloia.
Tatiana Aloia, co-founder, CEO and CFO of Aloia Aerospace Inc., was the guest on the Corporate World program of Rádio CBN in São Paulo (SP), hosted by journalist Milton Jung.
The conversation focused on the importance of female participation in leadership roles, as Tatiana leads one of the main companies in the sector specialized in spare parts and materials for the aerospace industry.
The executive spoke about the work of Aloia Aerospace Inc. in the market.
“Our responsibility is to serve airlines and other companies that have smaller aircraft, such as helicopters and executive jets, when they need parts. This service can be provided when an aircraft is undergoing a check. As cars go through periodic inspections, aircraft also go through checks. So, we assist during these moments when we know the demand in advance, or afterwards, when it is out of inspection, with a technical problem, or when the aircraft is grounded,” Tatiana explained.
Search Engines and Use of Artificial Intelligence
She emphasized that Aloia is not a manufacturer, but deals with spare parts and various materials, such as cleaning products for aircraft windshields, in addition to distributing certain brands.
Tatiana told Milton Jung that the company has search engines to check the availability of parts worldwide, as well as partnerships and contacts with manufacturers, managed by a highly trained team with the assistance of Artificial Intelligence.
“We often know the part number (code) the airline provides, so we start the search engine and internally, we already have a lot of information about the manufacturers as well. Thus, we first contact them. Later, we turn to distributors, and if the parts are not available, we search the market with partners.”
Customer Service
Milton Jung introduced a highly relevant topic for Aloia Aerospace Inc., customer service.
“From the beginning, when we combined our experiences, his in aviation and mine in customer service management, we founded the company with this foundation and focus on the customer. We have different cultures and different ways of handling things around the world, but the human being is the same everywhere. Unfortunately, even after the pandemic and with the advent of technology, many customer service processes have been lost, with companies not knowing how to manage communication, speed, and the amount of information we receive. That’s why our priority is the customer, with quick responses, education, respect, and constant feedback,” said Tatiana.
To further improve all company’s processes, Tatiana mentioned they are developing a more advanced program, beyond what is already in place, based on Artificial Intelligence, which will provide more information and facilitate the work of the entire team.
Check the full interview of Milton Jung with Tatiana Aloia on the Corporate World program of Rádio CBN by clicking on the link: https://www.youtube.com/live/WxlAd2KN3lo?si=k9tFczkuyX953F0k
